Owner of the web store TVJ.EE is ÕHULOSS OÜ (registry code 11303726), address Liivalaia 11-1 Tallinn, Harju County, 10118. Telephone no. +3725295401, e-mail info@tvj.ee

Goods sold in the web store TVJ.EE: Jewellery


Conclusion of agreement, price and terms of payment

Web store TVJ.EE requires no customer account or user ID.

For purchasing you shall send your request by selecting suitable goods and pressing the key „Make a purchase“ at the web page. Then enter the data about purchaser and delivery. After this you shall confirm the ordering conditions and pay for the goods through the Payment Centre or with prepayment invoice.

Purchase sum shall be paid in full extent after the receipt of order confirmation and invoice. Agreement will take force from the receipt of the due sum specified on the order confirmation to the settlement account of Õhuloss OÜ.

In the web store TVJ.EE it is possible to pay with prepayment invoice or through the Payment Centre.

Prices of goods sold in the web store TVJ.EE are indicated beside relevant products. Delivery fee will be added to the price.

Information of the goods is provided immediately beside the goods in the web store.

Receipt of an order will be confirmed electronically in relevant e-mail with annexed conditions of agreement.

Goods are generally delivered in 3-5 days, but in exceptional cases TVJ.EE is entitled to deliver the goods in up to 30 calendar days.

If ordered goods cannot be delivered due to running out of stock, TVJ.EE will inform you of the fact and return the paid sum (incl delivery costs) immediately, but not later than in 14 days from the receipt of notice.

Payments

Choose how you wish to pay for your TVJ purchases: by credit card, by PayPal or by bank transfer. You can choose the payment method that suits you best at the checkout. The payment currency is EUR. 

 
Right of withdrawal

You are entitled to withdraw from the agreement concluded in the web store TVJ.EE in 14 days. In 14 days from the receipt of goods you can revise the goods and decide, if it is suitable for you.

Withdrawal from the agreement is possible with return of the goods with relevant application or via e-mail and phone.

Please remember that you shall pay any costs related to withdrawal (e.g. postal charges).
If you submit withdrawal application via e-mail, TVJ.EE will send you an e-mail confirming receipt of the application.

In order to use the right of withdrawal, you shall open the product package carefully without damaging it.

If you want to return the goods in 14 days, you may try and study goods only in the same way as allowed in a regular store. Your liability will arise, if you have used an item in any other way than necessary for becoming convinced in the nature, properties and functioning of the item.

TVJ.EE will return money in 14 days from the receipt of the returned goods by TVJ.EE.


Defective product

You are entitled to submit a claim to TVJ.EE, if the goods purchased from the web store have a shortage or defect that existed already at the moment of transfer of the product.
TVJ.EE will remain liable for nonconformity of a product to the agreement conditions for two years from the delivery of the product to the purchaser.

You shall inform TVJ.EE of any detected defect not later than in two months.
TVJ.EE will answer your claim submitted in writing or in the form enabling written reproduction in 15 days via e-mail.

If an item purchased from the web store is defective, TVJ.EE will repair or replace the item. If the item cannot be repaired or replaced, TVJ.EE will return the purchase sum and postal charge and apologize.


Solution of disputes between purchaser and TVJ.EE

If you are not satisfied with the behaviour of TVJ.EE, we inform you that you can contact the Consumer Disputes Committee of the Consumer Protection Board, if the value of a product purchased from the web store TVJ.EE is at least 20 euros. Revision of a dispute in the committee is free of charge.


Direct marketing

TVJ.EE will send advertisements and notices of the web store TVJ.EE to your e-mail address only, if you have submitted relevant request. For this, enter your e-mail address at the web page and press "Subscribe now".

You can stop the flow of offers and newsletters to your e-mail at any time by sending relevant e-mail to TVJ.EE.


Personal data

TVJ.EE does not collect or process your personal data. To deliver orders, we submit your address and phone number to courier service companies specified on our web page.